Ms. Lowenthal,
In the Hermosa beach staff directory the redesigned website seems to have done away with listing staff and leadership EMAIL ADDRESSES in favor of a very limited function web based contact form pictured above.
Not only is this form harder to use than just providing the public with an email address it does not provide residents with a record of what they sent!!!!
Residents deserve an audit trail of their communications with staff and city leadership and for good reason.
I sent a test email using the web form to Ann Yang and I received no record of what I sent.
Thats crazy in that it undermines a citizens ability to hold our city officials accountable for answering legitimate questions and answering the question(s)! that were actually asked. š
Not only that, I donāt seem to be able to attach photos or documents using the web form.
This seems like a step backwards In terms of a residents ability to communicate effectively or hold city officials accountable.
If that wasnāt the intent itās certainly an effect.
No audit trail, no photos, no document attachments and thatās progress?
Well Iām here to tell you itās not!
Also using the new web form email process Iām required to prove Iām not a robot which is just another hoop to jump through and is often very difficult if you are using a small phone for your communication.
I may be clumsy and thick but everytime I use one of those ānot a robotā screens Iām sweating bullets.
My idea.... use standard email addresses in the staff directory like the city used to do.
These are easy to use and usually just open your email client when you click on the email address.
You then have a record of the communications and the ability to attach photos or documents in a way that is familiar to you.
Thank you Anthony Higgins